[et_pb_section fb_built=”1″ admin_label=”Hero Section” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”#2d3757 0%|#212529 100%” background_color_gradient_start=”#2d3757″ background_color_gradient_end=”#212529″ custom_padding=”100px|0px|100px|0px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”40px|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”PT Sans||||||||” text_text_color=”rgba(255,255,255,0.7)” text_font_size=”18px” text_line_height=”1.8em” header_font=”Poppins|500|||||||” header_text_color=”#ffffff” header_font_size=”44px” header_line_height=”1.3em” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
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<\/span><\/p>\n\n- Bilgi varl\u0131klar\u0131n\u0131n ve verilerinin gizlili\u011fi, b\u00fct\u00fcnl\u00fc\u011f\u00fc ve gerekti\u011finde yetkili ki\u015filerce eri\u015filebilirli\u011fini sa\u011flamak amac\u0131 ile bilgi g\u00fcvenli\u011fi y\u00f6netim sisteminin kurulmas\u0131n\u0131 ve s\u00fcrekli iyile\u015ftirilmesini sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Bilgi g\u00fcvenli\u011fi y\u00f6netim sisteminin ba\u015far\u0131s\u0131n\u0131 sa\u011flamak i\u00e7in t\u00fcm i\u00e7 ve d\u0131\u015f payda\u015flar\u0131n beklentilerini kar\u015f\u0131lamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Yasal d\u00fczenlemeler, uluslararas\u0131 sekt\u00f6re ili\u015fkin standartlar\u0131n ve s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fcklerinin bilgi g\u00fcvenli\u011fi gereksinimlerini yerine getirmek;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Bilgi varl\u0131klar\u0131na y\u00f6nelik tehditlerin tan\u0131mlanmas\u0131, risklerin de\u011ferlendirilmesi ve bu risklere ili\u015fkin aksiyonlar\u0131n al\u0131nmas\u0131 ile gerekli korumay\u0131 sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- T\u00fcm eri\u015fimlerin bilgi s\u0131n\u0131f\u0131n\u0131n gerekleri do\u011frultusunda, en az haklar prensibine ve g\u00f6revler ayr\u0131l\u0131\u011f\u0131na uygun olarak sa\u011flanmas\u0131;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Hizmet verilen kapsam ba\u011flam\u0131nda teknolojik beklentileri g\u00f6zden ge\u00e7irerek riskleri s\u00fcrekli takip etmek, risklerin i\u015flenmesi i\u00e7in \u00e7al\u0131\u015fma esaslar\u0131n\u0131 ortaya koymak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- \u0130\u015f \/ hizmet s\u00fcreklili\u011fine bilgi g\u00fcvenli\u011fi tehditlerinin etkisini azaltarak i\u015fin s\u00fcreklili\u011fine ve s\u00fcrd\u00fcr\u00fclebilirli\u011fine katk\u0131da bulunmak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Ger\u00e7ekle\u015febilecek olas\u0131 bilgi g\u00fcvenli\u011fi olaylar\u0131na etkin ve h\u0131zl\u0131 m\u00fcdahale edebilecek ve olaylar\u0131n etkilerini minimize edebilecek yetkinli\u011fe sahip olmay\u0131 temin etmek;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Kurum itibar\u0131n\u0131 geli\u015ftirmek ve kurumu, bilgi g\u00fcvenli\u011fi k\u0131r\u0131lmalar\u0131ndan kaynaklanabilecek olumsuz etkilerden korumak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Tedarik\u00e7ilerden al\u0131nan \u00fcr\u00fcn ve hizmetlere ili\u015fkin g\u00fcvenlik gereksinimlerini belirlemek, riskleri analiz etmek ve g\u00fcvenlikle ilgili t\u00fcm beklentileri s\u00f6zle\u015fmede yaz\u0131l\u0131 hale getirerek tedarik\u00e7i y\u00f6netimi s\u00fcrecini s\u00fcrekli takip ederek gerekli aksiyonlar\u0131 almak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- T\u00fcm payda\u015flar\u0131n bilgi g\u00fcvenli\u011fi fark\u0131ndal\u0131\u011f\u0131n\u0131 sa\u011flamak amac\u0131yla faaliyetler y\u00fcr\u00fctmek.<\/span><\/li>\n<\/ul>\n<\/div>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”40px|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”PT Sans||||||||” text_text_color=”rgba(255,255,255,0.7)” text_font_size=”18px” text_line_height=”1.8em” header_font=”Poppins|500|||||||” header_text_color=”#ffffff” header_font_size=”44px” header_line_height=”1.3em” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
Hizmet Y\u00f6netimi Politikam\u0131z<\/h1>\n
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<\/span><\/p>\n<\/ul>\n\n- Yasal d\u00fczenlemeler, uluslararas\u0131 sekt\u00f6re ili\u015fkin standartlar ve s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fcklerinde yer alan hizmet seviyeleri \u015fartlar\u0131n\u0131n yerine getirilmesi;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Hizmet Y\u00f6netimi Sisteminin ba\u015far\u0131s\u0131n\u0131 sa\u011flamak i\u00e7in t\u00fcm i\u00e7 ve d\u0131\u015f payda\u015flar\u0131n beklentilerini kar\u015f\u0131lamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Servis kataloglar\u0131n\u0131n g\u00fcncel versiyonlar\u0131n\u0131 m\u00fc\u015fterilerin eri\u015fimine a\u00e7\u0131k tutmak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Sunulan hizmetlerin kalitesinin art\u0131r\u0131lmas\u0131, s\u00fcre\u00e7lerin standart etkin ve verimli i\u015fletilmesi amac\u0131yla Hizmet Y\u00f6netim Sisteminin kurulmas\u0131n\u0131 ve s\u00fcrekli iyile\u015ftirilmesini sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Hizmet Y\u00f6netimi Sistemine y\u00f6netim kadrosu dahil t\u00fcm payda\u015flar\u0131n kat\u0131l\u0131m\u0131n\u0131 sa\u011flayarak bilin\u00e7 d\u00fczeyini art\u0131rmak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- T\u00fcm yasal ve s\u00f6zle\u015fmesel gereksinimler ile payda\u015flar\u0131n beklentisini minimum maliyetle optimum noktada kar\u015f\u0131layacak servis y\u00f6netim plan\u0131n\u0131n olu\u015fturulmas\u0131 ve s\u00fcrekli g\u00fcncellenmesi;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Kurum i\u00e7erisinde servisler ile servislerin sunuldu\u011fu s\u00fcre\u00e7leri kapsayacak risk y\u00f6netim sistemi olu\u015fturarak, i\u015fletmek ve d\u00fczenli aral\u0131klar ile g\u00f6zden ge\u00e7irilmesini sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Servislerin maliyet ve gelirlerini s\u00fcrekli izlemek ve hizmet sa\u011flayabilmek i\u00e7in kaynak planlamalar\u0131n\u0131n yap\u0131lmas\u0131 ile etkin b\u00fct\u00e7e y\u00f6netimini sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Hizmetlerin sunuldu\u011fu s\u00fcre\u00e7lerin s\u00fcrekli izlenmesi ve performans\u0131n\u0131n art\u0131r\u0131lmas\u0131;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- M\u00fc\u015fteri \u015fikayetlerini h\u0131zl\u0131 ve etkin \u00e7\u00f6z\u00fcmlerle ele alarak memnuniyeti art\u0131rmak.<\/span><\/li>\n<\/ul>\n
<\/ul>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”PT Sans||||||||” text_text_color=”rgba(255,255,255,0.7)” text_font_size=”18px” text_line_height=”1.8em” header_font=”Poppins|500|||||||” header_text_color=”#ffffff” header_font_size=”44px” header_line_height=”1.3em” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”||||||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
\u0130\u015f S\u00fcreklili\u011fi Politikam\u0131z<\/h1>\n
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<\/span><\/p>\n<\/ul>\n\n- \u0130\u015f S\u00fcreklili\u011fi kapsam\u0131nda ola\u011fan\u00fcst\u00fc durumlarda birinci olarak can g\u00fcvenli\u011fini sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Yasal d\u00fczenlemeler, uluslararas\u0131 sekt\u00f6re ili\u015fkin standartlar ve s\u00f6zle\u015fme y\u00fck\u00fcml\u00fcl\u00fcklerinde yer alan i\u015f s\u00fcreklili\u011fi seviyeleri \u015fartlar\u0131n\u0131n yerine getirilmesi;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- T\u00fcm i\u00e7 ve d\u0131\u015f payda\u015flar\u0131n beklentilerini, kurum politikalar\u0131n\u0131 ve yasal y\u00fck\u00fcml\u00fcl\u00fckleri dikkate alarak i\u015f s\u00fcreklili\u011fi planlar\u0131n\u0131n haz\u0131rlanmas\u0131;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Ola\u011fan \u00fcst\u00fc durumlarda, insan g\u00fcvenli\u011fi ile m\u00fc\u015fteri ve kurum varl\u0131klar\u0131n\u0131n g\u00fcvenli\u011fini sa\u011flamak, i\u015f s\u00fcreklili\u011fi kesintisini minimuma indirerek ola\u011fan \u00fcst\u00fc durumun operasyon ve hizmetlere negatif etkisini en d\u00fc\u015f\u00fck seviyede tutmak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Felaket\/Kriz\/Olay\u0131n boyutlar\u0131n\u0131 en h\u0131zl\u0131 ve do\u011fru \u015fekilde de\u011ferlendirmek ve gerekli aksiyonlar\u0131n h\u0131zl\u0131ca al\u0131nmas\u0131n\u0131 sa\u011flamak;<\/span><\/span><\/li>\n<\/ul>\n
<\/span><\/span><\/p>\n\n- \u0130\u015f S\u00fcreklili\u011fi Politikas\u0131n\u0131 uluslararas\u0131 standartlara uygun olarak s\u00fcrekli iyile\u015ftirmek;<\/span><\/span><\/li>\n<\/ul>\n
<\/span><\/span><\/p>\n\n- \u0130\u015f S\u00fcreklili\u011fi Y\u00f6netim Sisteminin etkinli\u011fi d\u00fczenli aral\u0131klar ile yap\u0131lan tatbikatlar ile izlemek, raporlamak ve sonu\u00e7lar\u0131na g\u00f6re iyile\u015ftirme faaliyetleri y\u00fcr\u00fctmek;<\/span><\/span><\/li>\n<\/ul>\n
<\/span><\/span><\/p>\n\n- \u0130\u015f S\u00fcreklili\u011fi konular\u0131nda i\u00e7 ve d\u0131\u015f ileti\u015fimi y\u00f6netmek g\u00fcncelli\u011fini sa\u011flamak;<\/span><\/span><\/li>\n<\/ul>\n
<\/span><\/span><\/p>\n\n- K\u00fc\u00e7\u00fck bir olay\u0131n daha ciddi seviyelere y\u00fckselmesini \u00f6nleyecek \u015fekilde s\u00fcratle tepki vermek<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Servislerin zaman\u0131nda yeniden ba\u015flamas\u0131n\u0131 ve veri b\u00fct\u00fcnl\u00fc\u011f\u00fcn\u00fcn s\u00fcrd\u00fcr\u00fclmesini sa\u011flamak \u00fczere kurtarma \u00f6nceliklerine ve en kritik servislerin ilk \u00f6nce eski haline d\u00f6nmesine dayal\u0131 kurtarma sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- \u0130\u015f s\u00fcreklili\u011fi y\u00f6netim sistemi kapsam\u0131nda do\u011fal afetler, teknolojik ar\u0131zlar, insan hatas\u0131 ve di\u011fer olaylar gibi olas\u0131 risklerin \u00f6nlenmesini veya minimize edilmesini sa\u011flamak;<\/span><\/li>\n<\/ul>\n
<\/span><\/p>\n\n- Organizasyonun itibar\u0131n\u0131 korumak ve finansal kay\u0131plar\u0131 minimize etmek i\u00e7in kriz ileti\u015fim plan\u0131n\u0131 gerekti\u011fi durumlarda devreye almak. <\/span><\/li>\n<\/ul>\n
<\/ul>\n<\/div>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"
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